FAQ

Got questions? We've got answers.

1. What countries do you ship to?

We currently ship to the United Kingdom. We’re looking to include more countries to our shipping zones soon.

2. How much does shipping cost?

We provide free delivery on all orders.

3. Do you provide tracked shipping?

Yes, all orders are tracked for your peace of mind!

4. How long will it take to receive my item?

We aim to process your order within 1-3 business days. Standard delivery should then take place within 5-10 business days.

5. Where is my order?

If your order has not arrived within 14 business days, please contact us here with your order number and we'll investigate.

6. Do you offer any discount codes (pretty please!)?

We got you! You can receive 10% off your first order by signing up to our email marketing. We promise not to spam you!

7. Where are you located?

We are a British business with distribution fulfilled worldwide for faster shipping across the globe!

8. I have a problem with my order. What can you do?

Oh no! Contact us here and provide your order number and a summary of the issue. We want to make it right.

9. What is your refund and exchange policy?

If, for any reason, your item arrives damaged or gets lost in transit, we’ll be more than happy to refund you. Contact us here with your order number and a summary of the problem.

10. Why is my order split into multiple packages?

We want you to receive your items as quickly as possible. For that reason, we'll sometimes ship larger orders in batches so you can begin enjoying your Pixie Charms even sooner!

11. I have a question you haven’t covered here. What now?

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